Shopping at Costco in Madison Heights, and while packing my items in the trunk, I set my purse and keys down... since I had not yet unlocked the doors, my Mini Cooper gave me a gratis "trunk lock" when I closed the trunk. Nice. I'm lucky for two things - carrying my cell phone in my pants pocket and my 5 year old gleefully still holding her newly purchased Troll toy. My roadside insurance arranged with Troy Auto to come out and get into my car. ETA - 60 minutes of wait time. I weighed the option of calling Uber, driving home for the spare and returning later in the day... I even down loaded the Uber app but as I couldn't decipher how to order the cheapest fare I decided to stick it out and wait the hour for the tow truck service. They arrived 30 minutes ahead of ETA and the friendly qualified assistant had gotten in the car in 5 minutes. Nice! Very professional and courteous.