The radiator on my 2020 Subaru Forester ruptured on the hottest day of the year. I brought it in and they quickly diagnosed the issue and ordered a replacement, which was installed the next morning. While sitting in the waiting room, I observed the interactions between the service writers and multiple customers and to a person they were sure to show their appreciation for their customers. But more importantly, I saw NO attempt to upsell customers on additive this and additive that. This is a common practice at all other shops I've been to, including dealerships. I am confident that my repair was done right at a very competitive price. This will be my "go to" shop going forward and I have already recommended it to my entire family.