Specifically asked repeatedly for them to move my car on neutral and not to drive my car. I even prepared and installed the tow hook for them as it was dangerously low on coolant, but they sneakily drove it on truck anyway without my approval while I was on a call. Very bad service would not return. If triple AAA assigns you this provider I’d call back and get another instead unless you’re willing to take a risk of them damaging your car, I may rate bad on triple a survey too. Very disappointing
Your feedback is important to us and we appreciate you taking the time to share you concerns. Thank you, Jonathan, for also taking the time to speak with our management team and for your patience throughout this process. We’re truly sorry for any frustration this situation caused and we appreciated the opportunity to discuss your experience further. If you have any additional questions or concerns, please don’t hesitate to reach back out to us, as we’re always happy to help.
- Troy Auto & Truck Center