As a token of appreciation, we have made the decision to close on Saturdays to allow our wonderful technicians to spend more time with their families.

Towing Services available for all locations

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Towing phone number: (248) 247-7907
Select option 1 for towing

Mon - Fri: 8:00 AM - 6:00 PM
Mon - Fri: 8:00 AM - 6:00 PM
Mon - Fri: 8:00 AM - 6:00 PM

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5

Great service. Didn't try to sell me anything else, treated me fairly and very quick. I would give 10 stars if I could.

1

Be more professional and don't go speeding around a elementary school parking lot supposedly looking for a car that needed a battery charged. First of all don't go speeding over 10 mph to see if the person is there and second someone would have been out and third the hood would have been up! Don't be rude when I remind you it's a school and then tell me it's none of my business! When sorry it is. Make sure you have directions before you go looking. The guy with glasses is very rude. He needs to learn some manners and learn not to speed in a school parking lot. Yes I did honk at him and remind him it's a school and not to speed through it!!!!

1

Hey folks, this is my first experience with these guys and likely last! I was stranded with tire blowout so called AAA and they send out road service so i figure no prob. well the guy shows up in mini cargo van with batteries and jumper cables and with full size jack that wasn't working and he was even frustrated and complaining, then the tire was stuck on there to the rotor wouldn't move, and of course he has no sledge hammer to get it off and no we have to wait for full size tow truck which took another 45min to hr. even than the other tow guy had trouble getting tire off with reinforced steel tire lock from his tow truck...well, finally it was off and i was off on my way... that's until just few days ago i find out that jack with flat cradle he was using damaged the whole front side of when he lifted up the car, what the hell i say to myself?...turns out he jacked it not on sub-frame but on the rocker panel area when only scissor jacks can be applied or special rubber attachment is needed for flat cradle jack, which of course he didn't have or use...now i can't even jack it up with standard scissor jack that came with this sedan because the flange is all bent up and collapsed. i suggest you watch and see what they're doing and where they're doing the jacking if you get this outfit or any other roadside service tow company...let's face it, some techs don't care or haven't been trained right. in this case, the guy didn't even have the right equipment and tools to do it right and not cause damage. be warned and aware what these companies are doing when you're not paying attention! I figure AAA rated company, they must be on top of things, they're not!

5

Super helpful. I called emergency roadside assistance through my insurance company and was connected with Troy Auto Care. Initially thought it was a quick tire change swapping out flat for spare until we discovered I don't have a spare. He called in and a flatbed tow truck was sent within 15 minutes. Both drivers were super helpful and very nice. They helped me a ton and I would definitely call them again.

5

Awesome care at Troy Auto Care!! They were so understanding and patient with me when I had questions about my vehicle! Wasn't able to pick up my car when they were finished so they let me pay over the phone and pick it up when I got off work. Opened my car door to see they left me a air freshener! Great customer service will definitely be back again

5

Zach H. was wonderful! Very professional and personable. He made sure I was comfortable during the ride to the dealership. Would definitely recommend Troy Auto Care (Zach) in the future!

5

So 2 weeks ago I hit a pothole. The car started to veer to the right and wobble. Took it to the dealer for a scheduled recall and had them look at it. They performed an alignment and told me to get new tires and sent me on my way. The car is even worse!!!! Wobbly like a penguin! Bruce Drinkwater told me to come here. They were busy but somehow fit me in. The customer service was phenomenal!!! 45 minutes later I'm on my way with two new front tires for less than $150!!! I can safely say that Troy Auto Care has a costumer for life!!!!! Thank you!!!!

5

WOW!!!! I am in a service industry as well and today I was WOWED by the service that was extended to me! The whole team from the front desk gal to the shop guys everyone was forthright and courteous in every step of the process in getting my Truck repaired and in a timely manner. The tow truck driver was also very exceptional!!! Being from far away and from out of town it's always scary if your vehicle breaks down and needs service I was NOT ripped off and was given an extremely fair price in which they probably could have gauged me and took me for more!!! These guys I would highly recommed!!! Thank you!

5

This place is the best. I've taken my vehicle there a few times and the repairs are well done and incredibly affordable. I RECOMMEND them to everyone who dreads having to worry about the cost of vehicle repairs. There's a reason why they win BEST OF!

1

On 1/9/2018, at 6:11 am I called my Allstate roadside assistant to request a tow truck to change a flat tire on my car. The representative took my request and texted me with an estimated ETA of 8:08 from Troy Auto Care. At approximately 8:30 am I called Troy Auto Care and spoke to Tony (I believe that was the name). He stated "I'm waiting for my 8:00 drivers to get in and get their trucks ready, then you are 5th on the list. Should be about an hour. Someone will call you when they are on their way." At 10:20 am I called and spoke to Tony AGAIN and was told "you have been assigned to Bruce. He has a couple of car batteries calls and then he will call you when he's on his way, probably about an hour." At 11:00 am I received a call from Bruce stating he would be at my location in about 10 minutes. He arrived at 11:11 am, was friendly, helpful and very courteous. When talking to Bruce I told him that I had been waiting for 5 hours and he was SHOCKED! He stated that he had been dispatched my call only about an hour earlier. Needless to say I'm upset! I have called my Allstate agent, told him the story and requested they don't do business with Troy Auto Care again.

2105 Austin Drive Troy, MI 48083 (248) 585-8750
1487 Premier Dr Troy, MI 48084 (248) 585-8750
2150 Stephenson Hwy Troy, MI 48084 (248) 585-8750
Troy Auto Care is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Troy Auto Care (248) 585-8750, Troy Auto Care II (248) 585-8750, Troy Auto & Truck Center (248) 585-8750 if you have any issues in accessing any area of our website.
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