Not my first time at Metro 25 was happy with other visits, but today was far from that... I have a Ford Raptor and got the shocks changed, The shocks for that truck are expensive, I got the shocks myself but had them install them, just asked them to try not to damage my old shocks as there was a core charge on them. I was told 3.3 hours to install my appointment was for 10:00am I was back on the road about 11:30 about half the time the book said it should take and what I was charged for. The bill was 412.60 326.70 for the shock labor 59.40 spring install 25.00 Parts That's all fine and dandy more than I expected but it is what it is. So I take the truck on the highway and my steering go away I manage to get the truck off the road without hitting anybody or thing. I examine the truck and find out that a tie rod is missing the nut that holds in on hence no steering control!!! I pull into a parking lot get in back where it belongs and limp it to a hardware store looking for a nut to fit. I had no luck finding a nut that would work and call Scott he was very helpful on the phone and even goes and gets a nut from the ford dealer and has a guy bring it up to me. But the guy shows up without any tools!!!! I go into the hardware and purchase some tools and get the nut mostly on. Call Scott but he was out told the other guy I feel safe enough to drive back to the shop as the kid had the nut cross threaded on the tie rod end. 15-20 mins later the shop had the truck done. Here's where I feel they screwed up... sure the first part was a screw up, we are all human's and people make mistakes either the nut wasn't tight or was forgot... When Scott handed me the keys he says all set see you later sorry for the mess up.... Wait!!!! My wife could of been driving and might not of know how to get the truck off the road without and accident!!!! So I asked what he was going to do about it? he told me it was because I supplied the parts that they didn't have responsibility... I told him it didn't matter if he used new shocks or my supplied shocks he had to take the tie rod end off, and should of been the same result. told him nylock nuts are not reusable should of at least applied lock tite to the nuts. He said if I wanted new nuts I should of supplied them....lol He did compensate me for the tools I had to buy while at the hardware store.... needless to say I won't be back....