Troy Auto & Truck Repair

Very honorable family run business. Although we had an initial mis- diagnosis of car issue, the owner corrected the action and went out of his way to enSure I was satisfied. If looking for honest and honorable family owned auto service I'd recommend Troy Auto Care.

Good guys

It used to be good. But now they overcharge for parts between 40% to 55% in comparison to online shops with free delivery, which is absurd. The last time I was there, they broke one of my tire pressure sensors while they were changing the tires and asked me to pay for a replacement. The price was 80$; really!? Almost twice as expensive as the most expensive pressure sensor out there (OEM part). By the way, the quotes over the phone are considerably different than the price you will be charged there. (295$ -> 365$, brakes and rotors replacement without any complications)

I called AAA roadside service and Troy Auto Care was dispatched. The young man who assisted was prompt and very helpful under difficult circumstances. We could not start a handicap van and my wheelchair bound mother and her friend were in the vehicle with me. While pulling up to run diagnostics the service vehicle ran into the back end of the van with us inside. He quickly checked for damage, I was told there was none and let it go. We were focused on getting my mother back to a safe place and the dents went unnoticed until I picked the van up after they replace the starter. I have no complaints with the driver, it was an accident and an honest mistake. My outrage is with the owner who was supposed to take care of the damage. One dent was partially removed and the vehicle was handed back to me. Another dent he refused to do anything about. Granted, there was a small mark prior from the aftermarket pin holding the door securely against the ramp, but when the impact pushed us forward it protruded significantly. The plastic panel on the inside of the hatch was also gouged on both ends by the ramp. I was told I was "ungrateful" (as if this were charity work on his part!) and that he "saw the video of the roadside service visit and his driver went out of his way to be helpful" (as if I shouldn't expect repairs for this accident because he was so nice to us). Don told me he was done here and he wasn't going to give me a new car! I'm done too. I had been a customer in the past, but no longer.

Triple A sent Troy Auto to help me with a dead battery. Bruce called when he was on his way, identified the issue and got the battery replaced quickly. Appreciated his help and his professionalism, he had a good personality to boot. I've been going to the dealership for maintenance work but based on my experience with Bruce will switch to Troy Auto.

I don't normally write reviews, but I felt compelled to for this place. This is by far the best shop I've ever been to. I always tell anyone who is complaining about car issues to bring it here. I've only really ever interacted with one of their techs - Jeremy. This dude is awesome. Super knowledgeable and great at explaining the issue with my car so that even I could understand it. I also had a great experience with their towing service. The driver I encountered was a younger guy named Matt, and he turned a shitty day around for me. His willingness and desire to help me get everything sorted with my car was exactly what I needed that afternoon. Thanks!

I have been bringing my vehicles for maintenance and service to Auto and Truck Repair for years. I can always count on them to solve and repair the issues and do it at a very fair price.

Thank you Troy Auto Care for making the unbearably loud noise that my car was making go away, in such a timely fashion!