Troy Auto & Truck Repair

Not my favorite experience with an auto repair shop. Wish I had gone to my usual guys. Note: this shop has a higher than average hourly rate: $160/hr. Keep that in mind if you're on a budget. Easy fixes should be brought elsewhere for a much cheaper rate. I didn't go to my usual guys this time because they were honest with me when I called on a Friday morning about getting my car repaired that day. Said they were too busy to assure me of such a thing. Called this place and was enthusiasticly encouraged to bring my car in asap so that it could be worked on that day. So that's what I did. Brought it in round noon and they never got to it. That dishonesty cost me a lot of money cause I had to get a rental for the whole weekend. I called at 4pm on Monday and was told that my car was next, but still not being worked on. 45 minutes later I got a call saying my car was done, easy fix, battery cables replaced, $220. The part cost $10 and the larbor cost $200. I was shocked to hear that a fix which took under an hour was charged as $200 in labor. When I challenged this the cost was brought down to $176, which is still over an hour and dishonest. Also, I was charged for two new battery cables but upon inspecting my battery only one of the cables is new. The other cable looks to be the original but buffed and cleaned. Overall, I don't feel this place is very honest. I really don't understand the lying to get me in the door when the place is obviously doing well and busy with customers. I wish they had my best interest in mind rather than profit and business. That's what makes a really good shop. 3 stars cause I still have so much respect for mechanics and the hard work they put in. Thanks for getting my baby back on the road.

Fast, great and friendly service!! Customer for life

The Troy Auto Care team went the extra mile. They took pictures of the parts that needed attention, taking time to explain everything to me. Rachel took time to get me in at the timing I needed to accommodate my working schedule. When I arrived, there was fresh coffee, smiling faces and I was greeted as a friend.

The team at Troy auto are very nice and quick. I was able to drop my car off and pick it up within about an hour. I had an oil change, tire rotation, fluid top off and battery check. They told me what needed attention and were not pushy about make a sale. I love coming here

We have used Troy Auto and Truck for towing and mechanical service. They are prompt, courteous and do the job right the first time! I strongly recommend!

Job well done, as usual. Thank you!

I've had multiple car issues due to my car being over 20 years old. They have always been incredibly nice and do an amazing job making sure my vehicle is fixed properly. They are affordable and thorough. Would recommend them to anyone!!

On Christmas Eve Cameron could not have been nicer in helping me when my car battery died. I had a car full of Christmas presents and I was so worried I wasn’t gonna have my car home in time, it died far from my house, to have my toddlers open gifts on Christmas. He was so kind and ran a test on my battery after fixing the issue to make sure it wouldn’t happen again. Definitely lifted our spirits and his positive attitude will be remembered instead of a crappy situation.

I had the “luck” to use Troy Auto towing services….twice this week. I used Onstar to set up the road service and I honestly believe I was lucky to be assigned to Troy. From now on I will always ask specifically for Troy Auto Road Service. A special shout out to the three “ rescue techs” that assisted me: Exemplary Customer Service as well as competent/efficient service: Madison, Adam, Theron.

Evon always takes care of me!! He has been serving my family and myself for over 20 years. Always upfront and honest about what's going on. Wouldn't trust my vehicle with anyone else. Also, getting to know the other staff members.