Troy Auto & Truck Repair

Initially I had a not so great experience with the company. However, I have to give credit where it's due. Adam from the company reached out and turned my entire experience around. He took the time to listen to my concerns, offered a fair and satisfactory resolution, and maintained open communication throughout. It was clear that he genuinely cared about making things right, and he assured me that my car was in good hands. Adam's professionalism and willingness to resolve the issue gave me confidence in the company. I hope they continue to prioritize customer service in the future. Thank You Adam for all your help. I will use Troy Auto transport on the future if needed.

I called in to schedule an oil change and tire rotation, etc., and was able to get in two hours later! They took my car in right away while I waited in their quiet comfortable lounge watching tv and reading.

Derek helped me change my battery through AAA and he was great! He made sure I knew everything that was going on, did it all in a timely manner, and was happy to help. Highly recommend!!

I could not have been happier with Jordan and the team. I took my vehicle to 2 other locations and nobody could diagnose the problem. They did. Hands down recommend.

These guys always impress.

THIS COMPANY TRULY CARES!!!!! ❤️ I was locked out of my car this morning and we could not find the keys for the life of us. AAA sent out Troy Auto & Truck Center associate Jeff C. I 1000000% recommend Jeff and this company for any situations you may find yourself in. Jeff was friendly, personable, knowledgeable, funny, and very efficient at his job! He got us into the vehicle, not leaving a single scratch or dent or anything. One of the best-if not the best-people I've had to help me through AAA. On top of Jeff and his wonderful service and help, Danyel/Danielle from Troy Auto even called me afterwards just to make sure that everything went okay and that I was happy with the experience. She was so friendly and pleasant as well as knowledgable and you could tell she truly cares whether I was happy with the service provided. This company TRULY does care, you can see it in their actions and hear it in their voices. Highly recommend!

As always, job well done!

Thanks for the help I needed a brake line repair They were nice to help be quick to get back on the road

I have been a customer of the Troy Auto for years. It's my go-to place for any issues I'm not confident to deal with. So I gave this place a lot of trust. Unfortunately it's not the case for my last simple engine oil change. I didn't find the issue until I did my oil change recently. There are 4 mounting bolts for the engine shield plate, 3 of 4 are all ripped apart from the plastic mounting holes and then only secured by a zip-tie. Now there is no way I can mount shield plate back unless I replace the whole under car shield because all the plastic mounting points are broken. If you couldn't take the shield plate off you could have taken the whole front under car shield off because those are secured by fender clip. I dont think you will treat your own car anytime in this way. I came with trust and tried to maintain my car. It ended up with more damages. It's so bad Update Feb-26-2025: I want to thank the sub foreman Grant for reaching out and taking care of the issue. I'm impressed by the sincerity and dedication from Grant to get the problem fixed with a new part replacement. IMHO the service I got this time is second to none. Thank you!

Great, knowledgeable tech writing you up. Price quoted is price your charged. Vehicle was repaired quickly. Dont try to repair things and charge you for things that dont need to be done.