Edit response to owner: First you think the fuel filter is the problem. Then you state that you diagnosed a bad injector causing a misfire. Following the replacement of the injectors there was still a misfire. Top notch troubleshooting skills displayed there! I never expressed I received another quote from another shop, I had to find one after you refused to install a new motor. I brought you the injectors when I came back to the shop, but you state that the only way you can test them is to remove the working injectors from my truck and reinstall them. I find it hard to believe that you tested your "high-quality" injectors at all following their installation. If you took my vehicle for even a short test drive you should have noticed all the smoke coming out of the engine bay after you failed to put things back together properly after the replacement. You've displayed multiple instances of incompetence and quite frankly I don't trust you to work on my vehicle at all. To anyone reading this, I ignored the other bad reviews before bringing my truck to Troy Auto Care and I paid the price. Don't make the same mistake I did. End edit Normally I don't leave bad reviews, but my experience with Troy Auto & Truck Center has been so bad that I feel compelled to warn others of their incompetence and bad service. I initially made an appointment to have my truck diagnosed which was blowing white smoke and running rough. Despite waiting a week for the appointment, they didn't look at my truck for so long that the battery died. After replacing the battery, they misdiagnosed the issue believing it to be the fuel filter. I authorized the replacement and after replacing it didn't fix the problem, they misdiagnosed the issue again claiming the problem was the fuel injectors. I authorized the repair and when they got back to me after the replacement they stated that the injectors weren't the problem and that I needed an engine replacement. The only option they gave me was to install a used engine that already had over 100 thousand miles. Considering I depend on my truck to run my small business, I didn't want to take a chance on a used high mileage engine. I informed them that I would rather have a new engine longblock installed which are still manufactured, but they refused stating they didn't do that type of work. I paid the bill of $2500 thinking that I'd at least be able to reuse these new injectors with a new engine. As I was pulling out of the shop with my truck, I noticed that there was smoke coming out of the engine bay! They didn't put the truck back together properly after installing the injectors and I had to wait another day for that to be resolved. I took my vehicle to another shop that installed the new engine. After test driving the vehicle they found it was not operating correctly and diagnosed the injectors as being the issue. They replaced the injectors that were just installed with OEM injectors and now my truck runs great. I took the injectors back to Troy Auto & Truck along with all the paperwork. After explaining the situation and expressing my dissatisfaction at the fact that I wasted $2500 at their business where my vehicle was misdiagnosed multiple times and defective parts were installed, the service advisor said he understood my frustration but he couldn't do anything for me. On their website, Troy Auto & Truck states they'll treat you like family and that they are a leader in integrity, honesty, and trust. What a joke! They are incompetent, dishonest, and don't stand behind their work. If you need to have your vehicle serviced, do yourself a favor and take it somewhere else.
Qamrul, we are so sorry that you had a negative experience with our shop. Your feedback is important to us and we want to apologize that things didn't ultimately get resolved in a more positive manner. We're regretful that this was your experience as that is never our intention nor our regular standard of service to have a customer feeling this way. We're sorry that didn't live up to our high standards of service results and we understand your concerns and frustrations. We found your truck was not running correctly with a misfire and white smoke blowing back in June. Upon diagnostic testing, we found that one injector was not working and it was recommended we replace them. After the approval and completion of this, we still had a misfire and found a dead cylinder. We communicated the issue and quoted a used motor and you expressed that you had received a quote from someone else for a new motor and wanted to go that route instead. We respect any decision you feel is best for you and your vehicle and you decided to take your vehicle elsewhere. When you came back into the shop a few months later, this past Friday asking for a refund, it's important we have the ability to test the injectors as it was claimed they were in poor quality but they were fully functioning, high-quality parts, that were working as designed upon our installation and testing. If parts are initially faulty in some way from a manufacturing error, we always have our warranty to back those things up and we're happy to take the time to test them in your vehicle to see if there is an issue that will be handled accordingly with our warranty. We respect your decision to take your vehicle elsewhere, but after speaking with you, please know our offer still stands if you'd like to stop by with your vehicle to test the injectors and see if they're faulty parts and our warranty would have you covered. Thank you.
- Troy Auto & Truck Center