Used their towing service through AAA, the tow driver misdelivered the vehicle to a different address, after some calles the tow driver dropped the vehicle off at the gas pump (took an hour which should have took 15 mins). We asked if he could drop it off NEAR the garage and not IN the garage, told us "no, we are bad people" and drove off. He seemed like he was in a hurry and upset for not doing the job right the first time. Thank you, for letting us push the vehicle to the garage. Dispatch helped us and in additon great customer service, tow truck driver (i was informed was a trainee) definitely needs a snickers bar. Update: customer service/ dispatcher followed up with me and she smoothed things over. Used their towing service in the past with no issues, one time incident.
Sang Lee, your feedback is important to us. We understand your concerns with your experience with Troy Auto Transport and apologize for any issues that occurred. We want each and every customer to have a towing experience that is convenient, comfortable, friendly, and completed in a timely manner and we're sorry that this was not the case. We truly appreciate you speaking with us and hope to earn back your trust next time. Have a great rest of your week!
- Troy Auto Care