Troy Auto & Truck Repair

AAA had Troy Auto tow our vehicle. Their driver damaged my fender as seen in photos. Good thing I took pictures of the vehicle before it was towed (also seen in photos). I made a damage claim with them on Friday 5/11/18 and was told that someone would reach out to me by the following Monday. It didn't happen. I called on Wednesday morning (5/16) and was told someone would call me by the end of day. Didn't happen. I contacted AAA and they called Troy Auto. I was told someone would follow up the next day. It didn't happen. I called again on Sunday (5/20) at 10:14am and got hold of someone who claimed to be a manager. He asked what the call was about. I ran through the timeline of my experience to get him up to date. His response was "ok, we're not gonna go there". Confused, I asked what that was supposed to mean and he said that I had an attitude. Of course, this didn't sit well with me. Instead of listening to the issue he continued to argue with me about my attitude for literally 5 minutes. I asked if I should come down in person to which he replied, "if you come here, I'll call the police on you". He claimed that offering to come there was threatening him with violence. I have 2 daughters and a newborn son. I'm working 70+ hours/week. The last thing I'm going to be doing is threatening someone with violence. I don't have time for that. I really don't have time to keep hounding this situation. I just want my wife's van fixed. She just gave birth 2 weeks ago and I want it done by the time she's able to drive again. How does someone like this ever get a management position? After getting off the phone, I immediately called AAA to document my experience. Hoping for resolution and to never deal with the "manager" I recently talked to on the phone. I'm a directv tech. If I talked to one of my customers like he talked to me, I'd be instantly fired. Edit: one of the owners reached out to me and is taking care of me. I received a heartfelt apology, my van is being taken care of, they dropped off a rental vehicle, and the owner even threw in an olive garden gift card. The young man I had words with was the one who picked up and dropped off the vehicles and he seemed sincere with his apology. I imagine that this review was the first time the owners heard of it. I'm changing my review from 1 to 4 stars because the owner was responsible and took fast action, once he learned of the situation. I can't believe that they would be in business as long as they have and have such a good reputation if this was the norm. Everyone has their bad days.

The employees here are honest hardworking men who deserve a raise and nice fat steak. my husband forgot his wallet in the tow truck and an employee was able to find it bring it all the way to my house. They saved me the hassle of having to cancel our Credit cards and not a dime was missing from his wallet.

My axle broke leaving work. I was not familiar with any Auto service stations in the area .I called the place I usually go and they were not able to look at it until the next day. I had it towed by Auto Care to Auto Care. I got an estimate within an hour and the car was fixed the next morning. They are a busy place but still had me on the road in less then 24 hours. The car ran great and the cost was fair. I would recommend this Auto service station.

The staff was professional and courteous and made me feel comfortable as I waited for my vehicle. My service was completed quickly and I didn't have to wait at all for my scheduled appointment time.

Good place. I was late for my appointment and they still got me out the door pronto. Didn't push fully synthetic oil or any other bologna on me. Waiting room had kids toys. Will be back!

Our Company Van broke down, while one of our technicians was at a customers location. He took the van into Metro 25 at 2150 Stephenson Hwy in Troy, MI. Scott Gaponik and the staff was extremely helpful and got us back on the road quickly and efficiently. Rockey Lysher Bulldog IT Services.