Update in 10/30/2018: After few weeks of driving, my car started to make strange noises again!!!! I drove the car to another repair shop and checked it out. It was from my left rear wheel. It was the one they broke at the time. Because of THEIR MISTAKE, it leads to my present rear hub bearing needs to replace. Cost me almost $500 to replace it. Once again, I sincerely warn others. PLEASE BEWARE OF THEIR CARELESS IF YOU TREASURE YOUR CAR!!!! Aug 2018 I had an UNSATISFIED experience. THEY PUT ONLY ONE LUG NUT ON MY CAR'S WHEEL!!!!!! I went to Troy Auto Care to change my rear brake pads and rotors. After that, I leave and I drove a few miles I started to feel some vibration and noise. I thought it was my underbody shield fall off until someone beeping and yelling at me said: “Your wheel is almost fall off.” I pull over and I capture this. The mechanic only put ONE lug nut on my left rear wheel !! I call them immediately then they sent a tow truck to pick up my car back to the shop. They put the screws back and told me "You are all set." I not asking for a compensation for this matter. However, I think they should do something for me. I have not heard an apology from the beginning to end. I am very disappointed. For them it was just a careless mistake, for me it would cause me seriously injured. Since I bought this car, all my maintenance and repairs have been done here, they've been doing well until this happened. Their manage promise to give me answer after she check the monitor. NOW, IT HAS BEEN A WEEK AND I HAVE NOT RECEIVED ANY MASSAGE, EMAIL OR PHONE CALL!!!!!!!!!
Tim, when we installed the new brakes on your rear aftermarket wheels, we also cleaned the aluminum oxidation build up off the wheels as best we could and tightened the studs. Our customer’s safety is the most important and we would never act as negligently as your claims. Unfortunately, due to the high level of aluminum oxidation, three of the wheel studs did loosen while you were driving. Upon your return to our shop, our owner Donnie Hudson, did inspect and review the video from your service showing that our technician did tighten all the wheel studs on this wheel. We are very sorry that this occurred, we would never intentionally jeopardize our customer’s safety on the road!
- Troy Auto Care