Troy Auto & Truck Repair

On 1/9/2018, at 6:11 am I called my Allstate roadside assistant to request a tow truck to change a flat tire on my car. The representative took my request and texted me with an estimated ETA of 8:08 from Troy Auto Care. At approximately 8:30 am I called Troy Auto Care and spoke to Tony (I believe that was the name). He stated "I'm waiting for my 8:00 drivers to get in and get their trucks ready, then you are 5th on the list. Should be about an hour. Someone will call you when they are on their way." At 10:20 am I called and spoke to Tony AGAIN and was told "you have been assigned to Bruce. He has a couple of car batteries calls and then he will call you when he's on his way, probably about an hour." At 11:00 am I received a call from Bruce stating he would be at my location in about 10 minutes. He arrived at 11:11 am, was friendly, helpful and very courteous. When talking to Bruce I told him that I had been waiting for 5 hours and he was SHOCKED! He stated that he had been dispatched my call only about an hour earlier. Needless to say I'm upset! I have called my Allstate agent, told him the story and requested they don't do business with Troy Auto Care again.

Had my car fixed today, 1966 mustang that suddenly won't start. Tried jumping it but no effect. I know nothing about cars so I decided to call Troy Auto Care which has some good reviews. My car was towed by Mike who got in my place 30 mins prior to ETA, very professional and really knows what he's doing. Car service was great and honest. My car just needed a new battery cable. They are not gonna try to rip you off, I highly recommend this auto. I will bring my other cars here for any service from now on.

Got a groupon here for a cheap oil change but customer service and overall experience did not feel cheap at all. Coming here, did not expect much but i was wrong. Right from the get go , knowledgeable and friendly and made me feel very welcome. And while waiting for services they have a comfortable waiting room with cable tv. Within 15 or 20 minutes i was done. Definitely will be coming back

I had a a noise coming from my car. Donny inspected my car, explained everything to me, and fixed the car for an amazing price. The turn around time was outstanding. Donny also informed me the place that changed my rotors and break pads (Midas) used low quality materials. After I explained my horrible experience with Midas, Donny told me what he could do for me and it was 1/2 the price of what Midas charged. I highly recommend this place and Donny has earned my business for as long as I own a car.

If you've never had a problem with your car, you're lucky. If you have a problem with your car, you're lucky! Meet Troy Auto Care. Super nice mechanics who truly know their stuff. Prices are reasonable and fair. So the next time "Old Bessie" won't start, consider yourself lucky and call Troy Auto Care.

Not my first time at Metro 25 was happy with other visits, but today was far from that... I have a Ford Raptor and got the shocks changed, The shocks for that truck are expensive, I got the shocks myself but had them install them, just asked them to try not to damage my old shocks as there was a core charge on them. I was told 3.3 hours to install my appointment was for 10:00am I was back on the road about 11:30 about half the time the book said it should take and what I was charged for. The bill was 412.60 326.70 for the shock labor 59.40 spring install 25.00 Parts That's all fine and dandy more than I expected but it is what it is. So I take the truck on the highway and my steering go away I manage to get the truck off the road without hitting anybody or thing. I examine the truck and find out that a tie rod is missing the nut that holds in on hence no steering control!!! I pull into a parking lot get in back where it belongs and limp it to a hardware store looking for a nut to fit. I had no luck finding a nut that would work and call Scott he was very helpful on the phone and even goes and gets a nut from the ford dealer and has a guy bring it up to me. But the guy shows up without any tools!!!! I go into the hardware and purchase some tools and get the nut mostly on. Call Scott but he was out told the other guy I feel safe enough to drive back to the shop as the kid had the nut cross threaded on the tie rod end. 15-20 mins later the shop had the truck done. Here's where I feel they screwed up... sure the first part was a screw up, we are all human's and people make mistakes either the nut wasn't tight or was forgot... When Scott handed me the keys he says all set see you later sorry for the mess up.... Wait!!!! My wife could of been driving and might not of know how to get the truck off the road without and accident!!!! So I asked what he was going to do about it? he told me it was because I supplied the parts that they didn't have responsibility... I told him it didn't matter if he used new shocks or my supplied shocks he had to take the tie rod end off, and should of been the same result. told him nylock nuts are not reusable should of at least applied lock tite to the nuts. He said if I wanted new nuts I should of supplied them....lol He did compensate me for the tools I had to buy while at the hardware store.... needless to say I won't be back....

This place is awesome. The prices are affordable, the service quality is great, and they never keep you waiting. The staff update you the entire time and are extremely friendly and helpful. I will definitely be a returning customer.

Great people, they only charge you for exactly what you may need and dont go looking for any other issues to charge you for

I had a very good experience. I had air conditional recharged. They quoted price over the phone and told me the appointment time. I arrived and they did the work and charge the amount quoted. The young lady at the desk was very nice too.