Troy Auto & Truck Repair

Very honest people. Have had a very good experience all around every time.

Great customer service with a nice waiting area. Really well run family owned business. Tiffany, the service advisor handles the calls and walk ins friendly and quick.

Not a fan of this place. Had some work done to the front end and upon picking up my vehicle the driver's side area was filthy--I mean disgustingly filthy. The tech that worked on my car was a walking dirt ball from head to toe. It appeared he hadn't taken a shower in weeks. So our steering wheel, interior door handle, seat and center counsel was smudged with grease. They attempted to clean but not to satisfaction. Owner who was deer hunting promised to make it right but repeated calls not returned. Additionally, the work they performed on outer tie rods was suspect as one year later they had to be replaced again. New technician pointed out (visable) that they glued a part near the wheel in an attempt eliminate the ABS warning light. Dissatisfied doesnt describe our frustration. No longer a customer!

The battery in my Equinox died last week. We waited until we could jump it ourselves to see if it was really dead or just needed a jump (maybe I left my lights on). But nope, it was just dead. I called AAA and they sent out Troy Auto Care to my home within an hour and they called before coming to make sure they had the right battery for my car. Kyle was who helped me and he was great. So friendly and no pressure to buy from him. He came out, tested my battery for free, confirmed that it's dead (it's 5-6 years old, so it was time), and said he could have a new one installed in 10 mins. $150 later, my car now runs beautifully and it was super convenient that I didn't need to leave my house. Thank you Kyle for your professionalism and kindness

Took a 2015 Honda in for an oil change with a groupon after seeing all the positive reviews about the business. When we took it in, they had a problem with redeeming a groupon and not buying additional services. I'm a fan of giving trusted business additional work, but I don't even know you yet. Then they said that my Honda needs synthetic oil rather than regular that was covered by the groupon. This is an upsell of ~$20. At an all in of ~$50, I'd rather just go to the dealer. Every automaker says synthetic is better, but not required. Had to turn around and report them to groupon. I was really looking for a go-to non-dealer to basic maintenance done, but this will not be the place I get that done.

Very honorable family run business. Although we had an initial mis- diagnosis of car issue, the owner corrected the action and went out of his way to enSure I was satisfied. If looking for honest and honorable family owned auto service I'd recommend Troy Auto Care.

Good guys

It used to be good. But now they overcharge for parts between 40% to 55% in comparison to online shops with free delivery, which is absurd. The last time I was there, they broke one of my tire pressure sensors while they were changing the tires and asked me to pay for a replacement. The price was 80$; really!? Almost twice as expensive as the most expensive pressure sensor out there (OEM part). By the way, the quotes over the phone are considerably different than the price you will be charged there. (295$ -> 365$, brakes and rotors replacement without any complications)