Recently needed car fixed there. When I asked for a detailed estimate via email, (there were a lot of things that needed repair) They say they would email it to me but never did. They even asked for an email address when I dropped off the car. In addition, I did not get a call after dropping my car off for 4 days. I know they can be busy, how about a call to say "hey, We havent gotten to your car yet but we will. We are a little backed up" I had to call to find out that they didnt get to it yet after 4 days. When the estimate finally came out a WEEK later, it was more than what the car is worth. Now that is not their issue. It just happens that my car needed a lot of work. However, when I asked them if I could just get the absolutely vital repairs done so I can drive the vehicle and not break the bank, they said the would call me back to let me know. They never did. This review is critiquing their customer service. Not the actual repair work. They do good work. I used them before. But after this experience I looked elsewhere. I found another repair shop that got my car up and running with 1/3 of the cost and I am very happy with that. If you read all of this, I thank you and my hats off to you. I am a working father, writing reviews is the least important thing on my to do list. But I felt so strongly about this that I have to get this off my chest and give this information for others to consider.