Jeremy (I think) refused to rotate tires even though that is the main reason I made a whole appointment to come in here. Also, a single oil change took over 1 hour when on the phone they said 30-45 minutes. The only nice thing about this place is the clean lobby with comfortable chairs and complementary Wi-Fi and coffee. But still over all wouldn’t return or recommend.
Jonathan, your feedback is important to us and we're so sorry that this service could not be completed. Based on the condition of your tires, this was not a service we felt could be completed in a manner that left you having a reliable and safe vehicle. We will always prioritize safety over money. We felt we respectfully worked with you in communicating solutions and our reasonings for doing so. We do want to truly apologize for the inconvenience and any issues with wait time. We understand that time is valuable and we're regretful that your service took longer than expected to complete. We understand your concerns and feedback and hope to someday be given the opportunity to earn your trust with a more positive service experience. We do wish you the best and thank you for stopping by our shop.
- Troy Auto Care