Troy Auto & Truck Repair

Got a groupon here for a cheap oil change but customer service and overall experience did not feel cheap at all. Coming here, did not expect much but i was wrong. Right from the get go , knowledgeable and friendly and made me feel very welcome. And while waiting for services they have a comfortable waiting room with cable tv. Within 15 or 20 minutes i was done. Definitely will be coming back

Not my first time at Metro 25 was happy with other visits, but today was far from that... I have a Ford Raptor and got the shocks changed, The shocks for that truck are expensive, I got the shocks myself but had them install them, just asked them to try not to damage my old shocks as there was a core charge on them. I was told 3.3 hours to install my appointment was for 10:00am I was back on the road about 11:30 about half the time the book said it should take and what I was charged for. The bill was 412.60 326.70 for the shock labor 59.40 spring install 25.00 Parts That's all fine and dandy more than I expected but it is what it is. So I take the truck on the highway and my steering go away I manage to get the truck off the road without hitting anybody or thing. I examine the truck and find out that a tie rod is missing the nut that holds in on hence no steering control!!! I pull into a parking lot get in back where it belongs and limp it to a hardware store looking for a nut to fit. I had no luck finding a nut that would work and call Scott he was very helpful on the phone and even goes and gets a nut from the ford dealer and has a guy bring it up to me. But the guy shows up without any tools!!!! I go into the hardware and purchase some tools and get the nut mostly on. Call Scott but he was out told the other guy I feel safe enough to drive back to the shop as the kid had the nut cross threaded on the tie rod end. 15-20 mins later the shop had the truck done. Here's where I feel they screwed up... sure the first part was a screw up, we are all human's and people make mistakes either the nut wasn't tight or was forgot... When Scott handed me the keys he says all set see you later sorry for the mess up.... Wait!!!! My wife could of been driving and might not of know how to get the truck off the road without and accident!!!! So I asked what he was going to do about it? he told me it was because I supplied the parts that they didn't have responsibility... I told him it didn't matter if he used new shocks or my supplied shocks he had to take the tie rod end off, and should of been the same result. told him nylock nuts are not reusable should of at least applied lock tite to the nuts. He said if I wanted new nuts I should of supplied them....lol He did compensate me for the tools I had to buy while at the hardware store.... needless to say I won't be back....

Scotty and Joel always take care of me and my fleet. Quick in and out, fair prices and always running promotions.

My brother and his wife have been coming to this place for years with their cars. When I needed to get a repair done on my truck, I knew right where to go. Scott and his crew were professional, honest, and fast. The work was completed in considerably less time then originally quoted, and the price could absolutely not be beat. I'll definitely be coming back here for any future issues with my truck.

Need appointment here. Well proper staff and waiting hall with TV and vending machine.. Repair and inspection are done neat and perfect

They took care my semi tractor very fast and gave me a good deal

This place is great! Quick professional service just as their slogan says! Scott Gaponik at the front desk is a great guy that greets you with a smile and will help you with all your auto needs! The crew is great and does good work! And on a side note... The coffee is fresh and hot ;) I recommend this place to anyone that needs to get any auto work done!

I have had 3 visits thus far, and everything went well. They provide very good customer service, and I value the information that they provide via the FREE Inspection. I've noticed that my receipts continue to recommend repairs that are no longer needed, and would prefer that the receipts correctly reflect the condition of my vehicle. I would also prefer to have the option to stop in for an oil change, without an appointment, but I do understand that appointments help with the management of time and resources. Overall, I plan to continue using the services at this facility, and look forward to continued satisfaction.

I always appreciate the honest, professional service that I receive from Scott and Joel at Metro 25 in Troy. It's great to have a repair center that you feel comfortable with.

I purchased brake service through Groupon. Unfortunately, even after corresponding with them via Facebook to make sure the Groupon included everything I thought brake service would include (which I assumed would be the brakes, labor AND any necessary hardware) - I made the mistake of not paying enough attention to what wasn't stated. In a nutshell, I was baited and switched immediately (lo and behold, the brake special advertised on Groupon didn't include hardware -I didn't know such a thing was possible). I ended up getting the more expensive brakes which actually included hardware, and I let them talk me into a timing belt, but because I couldn't afford to get rotors also at the time (hence, my initial excitement about the Groupon deal), they refused to warranty my brakes. Although they may not technically or legally be wrong, I felt mistreated and still feel this way even after 7 months. The kicker is that my car is 15 years old - I'm very loyal and I need a regular repair shop, which I was hoping they might have been (I also explained this). Oh well, guess I'll stick with Midas.