Troy Auto & Truck Repair

Absolute best auto repair place ever. Honest people honest prices, best tow truck drivers, and nicest trucks ive seen . 777 is one of the nicest trucks I've ever seen.

Very reasonable

These guys rock! Jeremy is a very hard worker, very fair pricing.

Great customer service

Great place! Always honest on what actually needs to be replaced. Cost less than half of what the dealership charges.

Excellent experience. Fixed the car in a matter of hours and for a great price. Definitely recommend these guys to anyone in the area. Thank you

They are very knowledgeable about all vehicles and have an excellent return customer rewards program.... 20%.

I called AAA after my brake line broke. Troy Auto Care tow truck came in a timely manor. The driver was quick at loading and very nice and took care at his job. The lobby was comfortable, had vending machines and a few free beverages. The staff made sure I was taken care of while I waited for a ride. It was late so they looked it it first thing in the morning and called me with the problem and an estimate. The price seemed reasonable and they didn’t try to over sell me in any other work. A few hours later, it was done. I’m glad AAA suggested them.

AAA had Troy Auto tow our vehicle. Their driver damaged my fender as seen in photos. Good thing I took pictures of the vehicle before it was towed (also seen in photos). I made a damage claim with them on Friday 5/11/18 and was told that someone would reach out to me by the following Monday. It didn't happen. I called on Wednesday morning (5/16) and was told someone would call me by the end of day. Didn't happen. I contacted AAA and they called Troy Auto. I was told someone would follow up the next day. It didn't happen. I called again on Sunday (5/20) at 10:14am and got hold of someone who claimed to be a manager. He asked what the call was about. I ran through the timeline of my experience to get him up to date. His response was "ok, we're not gonna go there". Confused, I asked what that was supposed to mean and he said that I had an attitude. Of course, this didn't sit well with me. Instead of listening to the issue he continued to argue with me about my attitude for literally 5 minutes. I asked if I should come down in person to which he replied, "if you come here, I'll call the police on you". He claimed that offering to come there was threatening him with violence. I have 2 daughters and a newborn son. I'm working 70+ hours/week. The last thing I'm going to be doing is threatening someone with violence. I don't have time for that. I really don't have time to keep hounding this situation. I just want my wife's van fixed. She just gave birth 2 weeks ago and I want it done by the time she's able to drive again. How does someone like this ever get a management position? After getting off the phone, I immediately called AAA to document my experience. Hoping for resolution and to never deal with the "manager" I recently talked to on the phone. I'm a directv tech. If I talked to one of my customers like he talked to me, I'd be instantly fired. Edit: one of the owners reached out to me and is taking care of me. I received a heartfelt apology, my van is being taken care of, they dropped off a rental vehicle, and the owner even threw in an olive garden gift card. The young man I had words with was the one who picked up and dropped off the vehicles and he seemed sincere with his apology. I imagine that this review was the first time the owners heard of it. I'm changing my review from 1 to 4 stars because the owner was responsible and took fast action, once he learned of the situation. I can't believe that they would be in business as long as they have and have such a good reputation if this was the norm. Everyone has their bad days.