Troy Auto & Truck Repair

During the recent Polar Vortex my car went dead - I called AAA and an hour later they sent out Noah Miller (Troy Auto Care) - he not only got my car started in seconds, but taught me more about why batteries die in the cold and how to stop that from happening - better still (as the car was new to me) he even showed me a few things in and around the car to help me for the future - he showed a high level of both customer communication and job knowledge and even after his stint with me in the Polar Vortex cold of the night, still made sure to check back in with me an hour later with a text - extremely excellent service from Noah Miller and his company, Troy Auto Care.

Exceeded my expectations! Awesome customer service, great auto service and fair prices. 10 👍!

Had my car towed here after I smoked a pothole and piece of concrete on I75. Tire was blown out and the rear suspension was clunking pretty bad when I pulled off the freeway. I received a call from a tech the next morning saying they got my car and needed to order a tire, which would take 4-5 days. I mentioned the suspension and they said they would look at it. Over a week later I get a call saying the car is done, I asked about the clunking and I was told my rear end links were loose so they tightened them. I asked is the clunking gone and I was told that it was. Its worth mentioning I put heavy duty front and rear end links on this car about a month and a half prior, I know what noise a bad end link makes. The noise I was hearing after I hit the pot hole was not the same. I paid the bill and before I was even out of the parking lot I heard the suspension clunking. I went back and was told that I needed new end links. I mentioned they were new, and was told again that I need new ones. At this point I left and said I would take the car elsewhere. Soon as I got on the main road I noticed the car was pulling to the left. There was no line item listed on the receipt for an alignment, I guess I shouldn't have assumed this would be done after hitting a pothole at freeway speeds. The only thing they got right was putting the tire on the wheel and balancing it properly...they didn't even use a matching weight so now I have 1 wheel with a big weight on the lip of the wheel.

Fast, honest, reliable. Literally couldn't ask for better tow service or a more competent mechanic. 10 year+ customer, and never going anywhere else. Thanks a million guys!

I don't think I've ever had such great service at an auto shop before! I had left my car sitting at my workplace over the weekend and came in to find it dead. A light on the dash indicated that it was my electronic throttle control. Since I don't live in Troy, I had to do a quick Google search for a towing and auto repair place. These guys popped up with fantastic reviews. I called, and they were at my workplace with a flatbed in less than half an hour. They called me as soon as my car arrived at their shop. They called me about an hour and a half later letting me know that it was just my battery, and that my ETC was all good. They replaced my battery and even dropped my car back off to me at work, since I didn't have any way to pick it up. The prices are great and the service is unparalleled. Every person I talked to was extremely kind, professional, and helpful. I'll definitely be using these guys again.

I have complete trust in the folks at Troy Auto Care. We have several vehicles and they perform the service work on all of them. They always exceed my expectations and have performed work at no additional charge. I am fairly mechanically inclined, but I because of Troy Auto Care, I no longer perform my own service work. There is not much higher praise than that.

Friendly service. I have a newer vehicle so the part took some time(5-6 days) to get to the shop. Once there, it was done in no time! The only reason I am not giving 5 stars is because when I picked up my truck, the entire driver seat and door was soaked. I'm hoping the doors electrical workings won't be affected later, but at least the inside did not smell like a body shop. Overall, Tiffani(sorry for spelling) was great, the tow service men were wonderful, and the part was on and ready for pick-up in record time!

The other day I used AAA, and they sent a gentlemen from Troy Auto. His name was Tony. They are very personable. Everyone I dealt with was extreme polite and courteous, from Tony all the way through to the gentlemen that called me, in the evening, to see if I was satisfied. I will recommend to family and friends. Good job.

Great job always

Drew & Noah came out for AAA service. I could tell they were brothers, because not only were they both professional, but so great. I'm taking my cars to them! Great service! Thanks guys! Karen