This company changed a battery for me, and the new battery was bad. I had to call them two more times back to jump the battery and they did not give me a new battery. Their managers make excuses and have no integrity. They can not be trust with your car. Owner, this is not a misunderstanding! You need to better train the people the you send on these runs. Don't tell me that after I spent $146 on a new battery that DOES NOT work on 11/10/18. It did not start 2 days after you installed it. Your person said it was not hooked up right. This is on YOU owner! I need my money back. For AAA's largest Oakland county towing vendor to be doing bad business, it unacceptable.
Jesse, we apologize for any misunderstanding there may have been. When it comes to any battery new or used, they are charged when the vehicle is running to keep them functioning properly. If you do not drive your vehicle, especially in cold temperatures any battery will loose its charge. When we tested your battery it came back as good, and AAA will not give a replacement for a good battery under warranty. Given that you do not drive the vehicle often enough for the battery to stay charged, we advised you to purchase a battery maintainer to ensure it stays charged when not in use.
- Troy Auto Care