Beware! If you were a previous customer of this location like I was for many years, you will not get the same personal and friendly service with fair prices. I was not aware of the owner change when I stopped in. I asked where the person that I have dealt with for years was, and I got a snotty response. Excuse me for asking! I should've left then but I gave them a chance and asked for an oil change. I regretted it from the moment I gave them the keys. I think I came at recess time. VERY loud music, mechanics swearing and yelling in the shop and the price for an air filter was about double ($50 vs $25) than the dealership charged me. I don't mind paying extra for excellent service, but this was far from that.
Jack, our customer feedback is important to us and we never want a customer feeling like they were not treated with the utmost respect. Communication and customer service are important to us and we always want to provide a comfortable, friendly, stress-free, and quality service experience from the time you walk in our shop to the time you pick up your vehicle. We looked in our system and were unable to find you as a customer who has been in our shop before under the listed name and service. We take pride in honest, personal experiences with our shop and we would appreciate the opportunity to further speak with you. It's always our intention to come to a more positive outcome. Thank you.
- Troy Auto Care