I went in for an oil change. It took an hour and a half because they spilled oil all over my engine. They only told me why it was taking so long after I asked. My car now smells like burning oil. They “compensated” me for wasting my time and making my car smell horrible by giving me a $7 oil plug. I will not be returning.
Melissa, we are truly sorry about your experience at our shop and apologize for the inconvenience. We have addressed your experience internally, and would like the opportunity to make things right. Please give us a call and ask for our owner, as we would like to rewash your engine and offer you a complementary oil change. Again, we are very sorry about your experience.
- Troy Auto & Truck Center