Troy Auto & Truck Repair

Three things stood out to me: 1. Very friendly/easy to work with over-the-phone or in person, even if I didn't understand the technical jargon 2. Never had to come back because of faulty workmanship 3. Willingness to hook me up with little discounts here and there because I've been a long term customer, which makes me come back again, and again!

There are no issues here. Wonderful customer service. Everybody here is honest and straight up with you THE WAY MECHANICS SHOULD BE. They use high quality parts and they include a great warranty. They stand behind their work. I would recommend this place to anybody. If you need an oil change or to the more expensive job, I would definitely recommend taking your vehicle here. EDIT: Also their Metro25 card which only costs $60 is an amazing value.

This place gives amazing service. Scott helps me out when I go in, and is extremely helpful. He doesn't talk down to you and try to scam you like other places, but actually takes the time to inform and educate you so you can make the right decisions for your car. Everyone is extremely accommodating, and you don't have to worry getting faulty information. The facility itself has a few rooms where you can hang out while you wait, with free wifi, tv, magazines, and coffee....everyone you could need! You can see the passion in these technicians; they are great at what they do, and it is very evident in their amazing work! Highly recommend this place!

Get the discount card from Metro25 and never go anywhere else for your car needs. It's definitely the best deal in metro Detroit and the service I've experienced here is unmatched. Never going anywhere else.

WDIV Local 4 Loves Metro 25 Auto and Truck Repair! We drive our station vehicles all the way out to Troy from downtown Detroit because of the Great Service to our vehicles and even better customer service. They are extremely honest and trustworthy. They take care of us and they will take care of you too. They help us keep up on our preventive maintenance and it has saved us a good bit of money. If we can keep our trucks on the road we can continue to provide you the best news coverage in Metro Detroit.

Joel and Scott are outstanding customer interfaces..and the techs do a great job of forewarning you of any problems, and fixing it right the first time...great service oustanding trust.

The place was clean and had great service. I was in and out in 45 minutes for an oil change. I would highly recommend it.

My husband's truck's battery died. I called AAA and they sent someone from this shop. Brian tested the battery, they noticed the battery was bad (which is interesting because we had another shop replace the battery last year..shame). He was very polite and nice. Once the truck worked, I took it to the shop. When I walked in, I was greeted with a warm temperature (it's cold and January), free wi-fi and laptops, coffee, water, and an extremely polite young man at the desk. He called me man, smiled, introduced himself, and even shook my hand. He couldn't have been older than 17. Come to find out, he is the owner's son! They quickly replaced my battery and windshield wipers and I was out of the shop in 35 minutes. I'll definitely bring my husband's truck again for future service!

Three things stood out to me: 1. Very friendly/easy to work with over-the-phone or in person, even if I didn't understand the technical jargon 2. Never had to come back because of faulty workmanship 3. Willingness to hook me up with little discounts here and there because I've been a long term customer, which makes me come back again, and again!

Recently needed car fixed there. When I asked for a detailed estimate via email, (there were a lot of things that needed repair) They say they would email it to me but never did. They even asked for an email address when I dropped off the car. In addition, I did not get a call after dropping my car off for 4 days. I know they can be busy, how about a call to say "hey, We havent gotten to your car yet but we will. We are a little backed up" I had to call to find out that they didnt get to it yet after 4 days. When the estimate finally came out a WEEK later, it was more than what the car is worth. Now that is not their issue. It just happens that my car needed a lot of work. However, when I asked them if I could just get the absolutely vital repairs done so I can drive the vehicle and not break the bank, they said the would call me back to let me know. They never did. This review is critiquing their customer service. Not the actual repair work. They do good work. I used them before. But after this experience I looked elsewhere. I found another repair shop that got my car up and running with 1/3 of the cost and I am very happy with that. If you read all of this, I thank you and my hats off to you. I am a working father, writing reviews is the least important thing on my to do list. But I felt so strongly about this that I have to get this off my chest and give this information for others to consider.